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24/7/365 Customer Availability

24/7/365 Customer Availability

We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But does being connected mean we’re always available? Most business owners...
Social Media vs. Telephone Contact

Social Media vs. Telephone Contact

You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook, telephone contact is still the favourite method for consumers to...
Businesses rethink automated call answering services.

Businesses rethink automated call answering services.

Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales.   A recent survey, which questioned 1,000 members of the public, found that over half would take...
How Telephone Answering Can Influence Clients

How Telephone Answering Can Influence Clients

Telephone answering is the backbone of good customer service, which is the key to keeping your customers.  Seven out of ten customers switch suppliers based on bad customer service they receive… It is much easier; to keep your clients happy and loyal, if the...