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Driving Business Growth

As you are aware, to grow any business you have to continually look for new customers, either through advertising or through recommendations. The initial phone call is essential in creating a positive impression, running a...

Outsourcing Services Available

“Do what you do best and outsource the rest!” You can outsource virtually any business function – answering your phones, processing orders, data entry, being your virtual receptionist or performing as your customer care department....

24/7/365 Customer Availability

We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But...

Social Media vs. Telephone Contact

You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook, telephone contact...

Businesses rethink automated call answering services.

Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales.   A recent survey, which questioned 1,000...

How Telephone Answering Can Influence Clients

Telephone answering is the backbone of good customer service, which is the key to keeping your customers.  Seven out of ten customers switch suppliers based on bad customer service they receive… It is much easier; to...

Use Telephone Answering To Build A Following

Whether you are a sole trader or a limited company, if you are doing any kind of marketing you need to be sure that prospects who respond by phone always have their calls answered. The...

Customer Service

Do you reply promptly to enquiries, whether by phone, or email and provide the best experience to existing and prospective clients? Failing to provide customer service to a high enough standard is like falling at the...