Smile Health Dental Clinic

 Smile Hub Dental Clinic, Bayside Medical Centre, Bayside Shopping Centre, Sutton, Dublin 13,…….  the Bayside Medical and Dental Centre is on the first floor above the Aldi Supermarket beside the Bayside Parish Church…..wheelchair accessible with a lift

Patients are to be told that we do no treat patients under the medical card scheme. We treat patients that are private, those with PRSI entitlements and/or all dental insurance cover policies. Patients just have to check with the dental insurance policy providers what there dental cover entitlements are before attending Smile Hub.

Can you please ask your team that if patients ring and say that they’re having difficulty filling out their online forms for Smile Hub that your team can say ‘not to worry our Head Nurse will help you fill out the necessary forms when you attend the dental clinic, please attend your appointment 10 minutes early to enable the forms to be completed’. 
Also the team are not to tell patients that they’re a call answering service.

Answer as: Good morning/afternoon/evening. Thank you for calling Smile Hub Dental Clinic. X speaking, how may I help you? 

***We are no longer taking bookings  over the phone – advise callers you are going to take their details and a member of the nursing team will call them to get them booked in***

If the caller wants to reschedule their appointment, take their details and advise a member of the nursing team will call them back to book them in

The online booking system is WWW.SMILEHUB.IE  – can check availability on it

Please advise patients to take their PPS number with them and/or any relevant dental insurance policy details with them on the day of their dental appointment. If the patient has dental insurance they must ring their dental insurance provider in advance of their dental appointment and obtain written confirmation of their dental insurance entitlements.

If caller looking to speak to dentist –  Then  let Laura Fee know if patient wants a call back

 

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