We can all recall situations where we have received poor customer service and the experience keeps you from returning with future business while you also share your story with others later.
For customer complaints or requests ensure staff respond immediately and follow through to a conclusion always showing empathy. Empowering staff to make decisions not only keeps customers coming back, it also leads to referrals that help businesses to grow.
Customer service tip – provide efficient, professional, courteous telephone answering at all times, a cost-effective method of achieving this is to use a ‘Virtual Office’ provider.
Call us at Kendlebell County Dublin to discuss your business needs free phone 1800 844448 info@kbcd.ie
