About Us

Kendlebell provide a wide range of inbound, outbound and support services.

We believe business value is all about customer satisfaction and are proud to be Ireland’s market leading provider of customer contact solutions, with a reputation for consistently high service levels and an innovative approach.

We understand how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares. They need to know that their request or message has got through to the right person and that it is being acted upon straight away. 

We employ people with the right attitude, provide them with the necessary skills and training while supporting them with technologies to deliver exceptional customer service. Our team of personal assistants think of themselves as working in your office, that sense of caring is felt by every caller.

Background Information

Kendlebell was established in June 2006 as a quality outsourcing solution provider for SME businesses in Ireland. In addition to our customer contact management services we provide appointment scheduling and a range of other valuable secretarial and business support services

The difference between Kendlebell and other providers is the very personalised nature of the business, the quality of the Kendlebell team and the dynamic and innovative tracking systems. The team are highly trained and customer focused. They take great pride in the service they provide and understand the importance of every call.

3 Core Pillars

Represent

  • We represent you professionally
  • Highly trained Customer service team answers on your behalf
  • Maintain your professional image and reputation
  • Forward calls
  • Cover holidays and sickness and overflow

Cost Effective

  • We can reduce your costs
  • Lower cost when compared to full time receptionist
  • Pay as you go – use the service
  • Localising your business without an office
  • Track business levels and manage growth without extra staff costs

Support

  • We support you so you can increase your revenue
  • Never miss a call
  • Make diary appointments
  • Take orders
  • Give you more time to focus on the key tasks

Our Team

Our team are experienced representatives, passionate about customer service and take pride in the highly personalised solutions we deliver our clients. We employ personal assistants (PA) with a confident attitude and a warm personality. Your Kendlebell PA will ensure your callers need never ring twice when trying to contact you, even arranging for your calls to be looked after 24/7 if you wish. Our flexible service can be tailored to suit your exact requirements.Our team are experienced representatives, passionate about customer service and take pride in the highly personalised solutions we deliver our clients. We employ personal assistants (PA) with a confident attitude and a warm personality. Your Kendlebell PA will ensure your callers need never ring twice when trying to contact you, even arranging for your calls to be looked after 24/7 if you wish. Our flexible service can be tailored to suit your exact requirements.

Calls could ring in your office first, and then route seamlessly to Kendlebell should you be unavailable. Or you could divert all calls on the days and times when you know answering the phone yourself will be impossible or inconvenient .

 

  • Calls can be transferred through to mobiles, direct dials or home numbers.
  • Opt for messages to be taken and sent via SMS or email
  • Request that VIP callers could be put through to you even if you are busy

Diary Management

I find the team extremely efficient. They go above and beyond what I expected of them and are great to deal with.

Catherine Craddock, Proprietor
East Coast Physiotherapy & Sports Injury Clinic

 

Telephone Answering / Message Taking

Your staff clearly see it as a badge of honour to surpass client expectations. Kendlebell always represent us in an efficient, professional manner. These are the reasons why we have been using Kendlebell services for over 10 years.

Peter Doherty, Managing Director
Techsure I.T. Services

 

Inbound Call Handling

We find them excellent and efficient. It eliminates the need for a full time Receptionist and we get our messages instantly by text and email. This is followed at the end of the day by a full report of all of the calls for the day.

Daniel Collins – Owner/Director CMS Ireland Ltd

 

Telephone Surveys

Kendlebell have consistently demonstrated a high degree of professionalism and integrity in the manner in which they have worked with us. The team’s dedication, passion and work ethic is evident every day in their business practices. Tom and his team demonstrate a high degree of flexibility and willingness to adapt to suit our ever changing needs.

I highly recommend Kendlebell to all companies. They are dependable, reliable and above all a pleasure to deal with.

Conor Hughes, Client Director

 

7 Days
Free Trial

Try this service for free for 7 days. We know you'll love it. The trail is for Inbound Services including Call Answering, Virtual Office, and Diary Management. Please complete the form below and we will be in touch to arrange the free trial.

We'd Love To
Hear From You.

Here at Kendlebell Ireland we provide a quality service and we know our customers value  using an outsourced Phone Answering Service and a Virtual Office Service!
If you are interested, give us a call. We would be happy to help you.

Kendlebell Fairview

K.Bell Limited, Kandoy House,
2 Fairview Strand, Dublin 3, D03 R8P3, Ireland.

1800 848 646
+353 1 813 4500

info@kbell.ie