We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But does being connected mean we’re always available?
Most business owners understand they could never compete in the marketplace if they do not answer their phones during business hours. However, today’s customers want things now, and not just between the hours of nine to five. Service requests, business opportunities and sale enquiries can happen at any time. It’s essential that you have the right infrastructure in place to run your business successfully day and night.
If you’re unable to address prospects and customer’s needs, they’ll go to someone else who will. The ease and speed a caller finds a solution to their problem is part of the customer experience. Always go that extra mile to provide a service that is personalised and reliable.
The Importance Of Human Interaction In Customer Service
Research has shown there are times when an automated or impersonal service simply isn’t enough, majority of consumers consider the phone to be their preferred method of communication.
And, when they do pick up the phone, they have very distinctive ideas to the factors that constitute a ‘satisfactory’ experience. Having capable staff equipped to resolve their enquiries in an efficient, helpful and polite manner is vital.
Virtual Receptionists Telephone Answering Services
Many companies simply don’t have the resources available to open out of office hours. That is why virtual receptionistsare in demand. They perform a wide range of business tasks, such as administration, customer service, call handling and diary management.
We can ensure your business remains contactable 24 hours a day, 7 days a week. Our team of highly-trained virtual receptionists will answer your calls as if based in your office. Your customers need never be greeted by an automated voicemail message or an engaged tone again.