Automated Dept. Routing

Automated Dept. Routing (also known as I.V.R.)

In its simplest form, this could be a menu system – press 1 for sales, 2 for services…This is an Interactive Voice Response system.

We route calls straight to the correct department thereby saving the time of a receptionist for routine tasks.

If your customers order and pay over the phone, our bespoke IVR has ordering and PCI payment capability, with each stage specifically designed for your brand.

The benefits:

• Every part of your Interactive Voice Response can be customised exactly as you want
• No training needed
• No on-site installations or upgrades
• Live call statistics available
• CRM and database integration

We can design very complex menu systems and we have the experience to tell you if it will work or not.

You may also be interested in our other Support Services