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Driving Business Growth

Driving Business Growth

As you are aware, to grow any business you have to continually look for new customers, either through advertising or through recommendations. The initial phone call is essential in creating a positive impression, running a business that relies on the telephone for...
Outsourcing Services Available

Outsourcing Services Available

“Do what you do best and outsource the rest!” You can outsource virtually any business function – answering your phones, processing orders, data entry, being your virtual receptionist or performing as your customer care department. Some examples of...
Driving Business Growth

Outsourced Receptionist (Outsourced Customer Care Service)

Our friendly, professional receptionists answer and handle calls exactly as you decide. You can use our Telephone Answering Service for an hour, a day or on a permanent basis depending on what suits your business needs at the time. Whether you are a small or medium...
24/7/365 Customer Availability

24/7/365 Customer Availability

We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But does being connected mean we’re always available? Most business owners...
Social Media vs. Telephone Contact

Social Media vs. Telephone Contact

You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook, telephone contact is still the favourite method for consumers to...
Driving Business Growth

Businesses rethink automated call answering services.

Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales.   A recent survey, which questioned 1,000 members of the public, found that over half would take...