Do you reply promptly to enquiries, whether by phone, or email and provide the best experience to existing and prospective clients? Failing to provide customer service to a high enough standard is like falling at the first hurdle in a race.
All other effort and preparation goes to waste as a result. So the question for business owners is how do you ensure you consistently rate highly in the customer service stakes?
What one thing could you do today to make it more likely that a consumer receives a quick, professional and polite answer to their enquiry?