Telephone answering is the backbone of good customer service, which is the key to keeping your customers. Seven out of ten customers switch suppliers based on bad customer service they receive…
It is much easier; to keep your clients happy and loyal, if the person answering the telephone is able to devote their time to that call? Using a telephone answering service allows you to provide better customer service to your existing clients, as they will feel reassured leaving a message with a person rather than a machine.
When it comes to complaints – which are often the reasons that customer service is described as poor – using a telephone answering service allows you to separate yourself from the issue. The call handler can listen, be sympathetic, take all the details down and promise to look into it and call them back.
The telephone answering service will provide you with a better understanding of the situation than you would have had from an angry client. Removing all the emotions from the situation allows you to be more objective when you consider how to rectify the situation.
You will also have time to prepare before you ring back, rather than trying to diffuse the situation and come up with the solution on the fly. The client will also have calmed down while you will be seen to have dealt with the issue promptly.
So if you are looking to build up truly loyal customers, please call us on 1800844448 to talk about our telephone answering service, we can help you provide fantastic customer service and a raft of loyal customers to keep your business afloat!