Shiva Air Conditioning

Business Summary:  Sales & Service of Air Conditioning sytems

 Answer as:  Good Morning/Afternoon Shiva Air Conditioning “name” speaking

Call Handling instructions:

When someone calls, capture the following details and then send the information to Stephen by text

If the caller asks for New installation: get Callers name, business name, contact info, site address, tell them Stephen will call them to arrange a meet.
Maintenance Quote: ask how many AC units in the building? make/manufacture?
Troubleshoot/Call-Out/Repair: area where problematic unit is located (if server room advise a technician will be out asap) and to expect a phone call.

Message by Text