Social Media vs. Telephone Contact
You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook and web chat services, telephone contact is still the favourite...
Businesses rethink automated call answering services.
Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales. A recent survey, which questioned 1,000 members of the public, found that over half would take...
