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Delivery of excellent customer service.
We can all recall situations where we have received poor customer service and the experience keeps you from returning with future business while you also share your story with others later. For customer complaints or...
Driving Business Growth
As you are aware, to grow any business you have to continually look for new customers, either through advertising or through recommendations. The initial phone call is essential in creating a positive impression, running a...
Outsourcing Services Available
“Do what you do best and outsource the rest!” You can outsource virtually any business function – answering your phones, processing orders, data entry, being your virtual receptionist or performing as your customer care department....
Outsourced Receptionist (Outsourced Customer Care Service)
Our friendly, professional receptionists answer and handle calls exactly as you decide. You can use our Telephone Answering Service for a day or on a permanent basis depending on what suits your business needs at...
24/7/365 Customer Availability
We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But...
Social Media vs. Telephone Contact
You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook and web...
Businesses rethink automated call answering services.
Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales. A recent survey, which questioned 1,000...
How Telephone Answering Can Influence Clients
Telephone answering is the backbone of good customer service, which is the key to keeping your customers. Seven out of ten customers switch suppliers based on bad customer service they receive… It is much easier; to...
Use Telephone Answering To Build A Following
Whether you are a sole trader or a limited company, if you are doing any kind of marketing you need to be sure that prospects who respond by phone always have their calls answered. The...
